Frequently Asked Questions

SUPER-FAST, RELIABLE INTERNET

Your office has hard-wired (Ethernet) connections, as well as access to Wi-Fi. Private IP addresses and server storage are available at an additional cost.

CONFERENCE ROOM TIME

All plans include a monthly credit allocation that can be used to reserve both conference rooms and workspaces at virtually all IQ Workspacelocations worldwide (the number offered are specific to membership type and office size). Reservations can be made online or on-the-go via our mobile app.

IQ WORKSPACE MEMBER NETWORK

Connect with other members through our online community. You can ask questions, share stories, announce product launches and other good news, invite others to events, promote your job listings, or simply find someone to grab a beer with. It’s a great way to start meaningful relationships with creative entrepreneurs and business leaders.

FURNITURE

Dedicated Desks and Private Offices include desks, chairs, and lockable filing cabinets.

PRINTING/COPYING/SCANNING

Each IQ Workspace floor has at least one multi-function copier/scanner/printer. Dedicated Desks and Private Offices come with monthly credit allocations specific to your office size.

AMENITIES AND EXTRAS

From ping pong to meditation rooms, pool tables to bocce ball courts, you’ll find that all IQ Workspace locations have a fun mix of amenities.

UNIQUE, EXCITING EVENTS

IQ Workspace is a community of industry leaders and innovative entrepreneurs. Meet and connect with like-minded people and companies at our weekly and monthly events.

ACCESS TO HEALTH CARE THROUGH TRINET

IQ Workspace members are eligible for discounted healthcare and HR solutions through our partner, TriNet (U.S. markets only).

WE MEMBERSHIP

Access to our digital Member Network, events and services – perfect for people who wish to connect with our global community but may only need space one or two days a month.

This plan includes 2 monthly credits for reserving workspaces and conference rooms. Additional reservations may always be made for an additional fee.

HOT DESK

A shared workspace in a common area. When you purchase a Hot Desk, there is no need to reserve a particular workspace in advance each day; you can come and go as needed and use any available desk.

This plan includes access to our digital Member Network, events and services, 24/7 keycard access at your primary building, as well as 2 monthly credits for reserving workspaces and conference rooms.

DEDICATED DESK

An assigned desk space in a large open area or enclosed office shared with other members. This dedicated space comes with a lockable filing cabinet for your personal belongings. Desktops may be set up and left overnight.

This plan includes access to our digital Member Network, events and services, 24/7 keycard access at your primary building, as well as 5 monthly credits for reserving workspaces and conference rooms.

PRIVATE OFFICE

A fully enclosed, lockable office space. Your company can add on more offices as you grow.

This plan includes access to our digital Member Network, events and services, 24/7 keycard access at your primary building, as well as monthly credits for reserving workspaces and conference rooms that correlate with your office size (minimum of 12 credits for a 1 person office).

Hot Desk and We Membership plans begin the day you sign up and are billed monthly. Private Office and Dedicated Desk membership plans begin on the 1st of the month. Our one-calendar month move-out policy requires move out on the last day of the month for Private Offices and Dedicated Desks, allowing new members to move in on the 1st of the month. If this day lands on a weekend, arrangements will be made accordingly.

Yes! Our flexible month-to-month commitment provides you with the stability of an office along with the flexibility you need to grow your business. IQ Workspacealso offers longer term commitments; call us at +1-888-977-4184 or email us at joinus@wework.com for more information.

If you’re looking to schedule a start date on a longer timeline, please speak with a Community Manager at your desired location. We’re happy to discuss potential options with you.

IQ Workspace staff are generally onsite at each location between 9 AM – 6 PM local time Monday through Friday at all locations.

For members with Hot Desks, Dedicated Desks, or Private offices, your home location is accessible by key card 24/7.

Tours must be scheduled in advance. This ensures our availability and helps our team focus on helping you choose the best IQ Workspace space. Give us a call at +1-888-977-4184 or email us at joinus@wework.com to schedule a tour!

Our pet policy varies by building. Please ask the IQ Workspace Community Manager when you take a tour for the most up-to-date information. If you plan on bringing a pet to the building, you will be solely responsible for any injury or damage caused by your pet to other members or their property. IQ Workspace is not responsible for any injury to any pet brought into a IQ Workspace building. In addition, any pet brought into a IQ Workspace building must be vaccinated. We reserve the right to restrict your ability to bring your pet at our discretion.

Every IQ Workspaceoffice is uniquely designed and total square footage differs from location to location. Each office provides more than enough room for a team to work comfortably. Schedule a tour to check it out for yourself!

Phone service is currently only available for Private Offices. Unlimited domestic VoIP phone service is available for purchase through Vonage for an additional $60/month per user in all U.S. locations (prices outside the U.S. may vary). International calling services are available at an additional fee. If your team has VoIP phone service that you’d like to maintain, simply plug into the ports in your office at no additional charge.

Dedicated Desk and Private Office membership plans include a monthly credit allocation that can be used for both color and black & white prints and copies. After you have used your allotted printing credits, you are free to keep printing and copying at additional costs – see below for more details. Credits do not rollover from month to month

Both Hot Desk and IQ Membership plans do offer for mail and package handling, but only at select locations. If you would like to add mail and package handling, please reach out to the local Community team at your desired location. There is an additional fee of $50 per month in all U.S. markets (prices outside the U.S. may vary).

Mail and package handling is included for Dedicated Desk and Private Office membership plans.

No, we are unable to support multiple mailing addresses for one account

We Membership, Hot Desk, Dedicated Desk and Private Office plans all include a monthly reservation credit allocation that can be used to reserve conference rooms and workspaces. After you have used your monthly conference room and workspace credits, you are free to make additional reservations at a cost of $25 per credit in all U.S. markets (prices outside the U.S. may vary – see below for more details). Credits do not rolloverfrom month to month.

A daily workspace reservation costs 2 credits. Conference room reservations vary depending on the size of room and length of reservation.

You can make a reservation for a conference room or a workspace via either the Member Network or on the IQ Workspace app. For workspaces, you just need to select a location and the desired date. For conference rooms, you’ll also be able to select available rooms at our locations based on the room size and length of the reservation.

For both workspace and conference room reservations, we have a first-come, first-served policy and recommend making a reservation as early as possible to guarantee availability.

Conference room size varies per location. Generally, our conference rooms accommodate teams of 4–15.

Workspaces can be reserved Monday through Friday from 9 AM to 6 PM local time. You can reserve as many days as you would like on an a la carte basis at a cost of 2 reservation credits per day.

You may edit a workspace reservation up to 24 hours in advance and a conference room reservation up to one hour (60 minutes) before your meeting.

You can edit your reservations both via the Member Network and on the IQ Workspace app.

At this time, a We Membership plan only allows access to workspaces and conference rooms from Monday to Friday from 9 AM to 6 PM local time.

Yes. In order to ensure our members have the best possible experience, and to guarantee availability, we require that you reserve a workspace at least one hour before you plan on coming into work.

To register guests, please log on to the Member Network or the IQ Workspace app. You may register as many guests as allotted for the particular conference room, including yourself.

At this time, we do not offer the option for We Membership or Hot Desk membership plans to have guests in our common area workspaces. If you would like to have a guest work with you for the day, you are welcome to reserve a conference room.

Yes. Just make sure you register them either via the Member Network or on the IQ Workspace app.

In all U.S. markets, Private Offices and Dedicated Desks may be paid for via ACH (auto withdrawal), credit card or wire transfer. For Hot Desks and We Membership membership plans you must pay by credit card. Payment options outside the U.S. may vary; contact us at +1-888-977-4184 or joinus@wework.com for more details.

Yes. In all U.S. markets, IQ Workspace requires a Service Retainer equal to one and a half months (1.5 months) of your monthly Membership fee when paying via ACH (auto withdrawal). If paying by credit card or wire transfer, IQ Workspace requires a Service Retainer equal to two and a half months (2.5 months) of your monthly Membership Fee.

For all locations, there is a $100 setup fee per desk in order to secure an office for your team.

Outside the U.S., a Service Retainer equal to two months (2 months) of your monthly Membership Fee is required for all payment methods unless otherwise indicated; contact us at +1-888-977-4184 or joinus@wework.com for more information.

*Note: IQ Workspace may require an additional retainer for any custom work or special arrangements for Private Offices

Members with Dedicated Desks or Private Offices are required to give one-calendar month notice to move out or transfer offices. Move out forms must be submitted by the last business day of the month prior to vacating. Example: If a member wants to move out on August 31st, they must give notice to IQ Workspace on July 31st.

Hot Desks and We Memberships can be cancelled at any time online via the Account Manager on the Member Network, but please note that cancellations take effect on the last day of the current month. There are no prorated refunds issued for cancellations of Hot Desk and We Membership membership plans.

Yes! If the building of your choice has availability, we will work with you to organize a seamless transfer to the building of your choice.

Yes! Our referral program rewards IQ Workspace members with 10% of the monthly Membership Fee of the Member who signs up for up to one year. This applies only to Dedicated Desk and Private Office membership plans. There are no limits to the number of referral rewards a member may earn.

Yes! IQ Workspace now offers custom built spaces for teams of 12 or more. As your team begins to grow, tell your Community Manager and we’ll find the perfect space for you.

IQ Workspacecharges a late fee of 10% of the outstanding invoice, excluding Service Retainers, for payments we haven’t received by the 10th business day of the month.

Please see your Membership Agreement or contact us at +1-888-977-4184 or joinus@wework.com for more information

UNITED STATES

• Media Conference Room (per credit): $25.00
• Extra Black & White printing (per sheet printed): $0.08
• Extra Color printing (per sheet printed): $0.40
• Extra Member Fee (Private Offices only; per member per month)*: $100.00

You can update your payment information any time online via the Account Manager on the Member Network. Just select the “Payment Info” tab and you’ll be able to make the appropriate adjustments.

Please note that for Private Offices, only the primary member has access to the Account Manager and can update payment information.

You can view your monthly invoices any time online via the Account Manager on the Member Network. Just select the “Invoices” tab and you’ll be able to make the appropriate adjustments.

Please note that for Private Offices, only the primary member has access to the Account Manager and can view invoices

Yes, and we’d love to have you back! Please contact us at +1-888-977-4184 or email us at joinus@wework.com.

You can cancel your We Membership or Hot Desk membership online via the Account Manager on the Member Network, but please note that cancellations take effect on the last day of the current month and that there are no prorated refunds issued for cancellations of We Membership and Hot Desk membership plans.